OBJECT OF THE PROGRAM–To promote servicing the needs of all conventions, tradeshows and meetings with responsive first-class customer service, while providing attendees and exhibitors with an experience that exceeds every expectation.
- Team Member to be recognized based on the criteria listed below.
- Team Member to be recognized by anyperson or co-worker.
- Submit a Blue Bear Sighting nomination through the Company portal that month and the Team Member will be entered into a monthly raffle for 100 Awardco points – awarded at the start of the following month.
- Recognized Team Memberswill be posted on our Internal Company Video Communication Boards, along with the reason for being nominated.
- Nominations and winners will also be listed on the Awardco site.
CUSTOMER SERVICE |
CCC VALUES |
TEAM BUILDING |
- Mentioned by name in CCC survey
- Taking the initiative to resolve Customer concerns effectively and timely
- Showing care and concern for our Customers
- Witnessed making a personal connection with a Customer
- Verbal or written compliment to a manager by our Customer
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- Mutual Respect: Creating an inclusive workplace where fellow employees, building, and clients/attendees are engaged, listened to an treated using the ‘Golden Rule’.
- Intellectual Honesty & Integrity: Performing with the utmost honesty and ethical actions, making good decisions and consistently following through on assignments
- Humility: Demonstrating positive relationships with both fellow employees and clients where their needs are considered ahead of your own interests
- Fun: Consistently helping to make work enjoyable even during adverse moments. Adding humor and entertainment, keeping it professional, to workplace duties
- Creativity and Innovation: Bring new ideas and suggestions to management’s attention that support our goal of providing the ‘World Class Experience’
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- Creating a work environment that is positive and friendly
- Offering assistance to another team member outside of the daily assigned duties such as special department initiative or short-term work projects
- Overall genuine display of care and concern for our building, fellow team members and customers
- Assisting another team member or department during a busy time – outside of the normal duties
- Personally recognized from a fellow team member for outstanding assistance or doing a great job
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